Questions about your account, billing, or a pet's records? Send us a message.
To update your payment method, view invoices, or cancel a subscription, sign in and go to My Account → Billing → Manage Subscription. This opens Stripe's secure customer portal for the billing actions currently available on your account.
Sign in → tap your profile icon → Billing → "Manage Subscription / Cancel." Stripe's secure portal lets you cancel renewal. You keep access through the end of the billing period you've already paid for, and the subscription will not renew after cancellation takes effect.
Yes. See our Privacy Policy for full details on how your data is stored and used.
Yes — open any pet's profile and tap "Export" to download a complete health summary.
If the pet has a YourPetPass Emergency QR, scan that code to open the tokenized emergency page — no account is required. YourPetPass does not provide a public pet directory or name-based emergency lookup.
Use the form above and clearly identify the subject. For copyright complaints and counter-notices, see our Copyright Complaints page for the information to include.