Questions about your account, billing, or a pet's records? Send us a message.
To update your payment method, change plans, or cancel a subscription, sign in and go to My Account → Billing → Manage Subscription. This takes you to a secure Stripe-hosted page where you have full control over your plan.
Sign in → tap your profile icon → Billing → "Manage Subscription / Cancel." You'll be taken to Stripe's secure portal where you can cancel anytime — no charge for the remainder of your current billing period.
Yes. See our Privacy Policy for full details on how your data is stored and used.
Yes — open any pet's profile and tap "Export" to download a complete health summary.
Scan the QR code on their tag, or visit the sign-in page and tap "Emergency Pet Lookup" — no account required.